Complaints form

Complaints procedure

We want everyone involved, nursing professionals, employers and partners, to always have a safe and straightforward way to raise concerns, problems or complaints. That's why we have set up a transparent and easily accessible complaints procedure.

You can submit a complaint through the following channels:

• Via the complaints form on this page
• By email to complaints@hpstalent.de

How the complaints procedure works

1. Acknowledgement of receipt: You will receive confirmation that your complaint has been received within a maximum of 5 working days.
2. Review and clarification: Our responsible contact person carefully reviews your concern, consults with you if needed, and initiates any necessary steps.
3. Remedy / measures: We develop suitable solutions and implement them in coordination with everyone involved.
4. Resolution: You will receive written feedback on the outcome. The maximum processing time is 3 weeks.

Protection for whistleblowers

All complainants are protected against disadvantage under the German Whistleblower Protection Act (Hinweisgeberschutzgesetz). Complaints can be submitted at any time without any negative consequences.